Customer Support Executive

As a Customer Care Executive, you will:

• Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
• Convert potential leads into reservations and facilitates new vehicle orders.
• Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.
• Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
• Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
• Reach out to enthusiasts and engage them in special events and activities.
• Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.

Eligibility Criteria:

• Minimum of 2 years of experience in customer relations and customer service.
• Strong social media acumen, with preferred prior experience.
• Ability to identify cases that require escalation and handle them efficiently.
• Excellent verbal and written communication skills.
• Positive outlook and energetic personality.
• Solution-oriented mindset.
• Strong dedication to delivering excellence in customer satisfaction.
• Organizational skills with the ability to manage multiple client responses.
• Strong follow-through skills.
• Ability to work effectively in a team environment.
• Eagerness to collaborate with numerous departments and adapt to different working styles.
• Possession of a valid driver's license and an acceptable driving record.

Note:

Rotational offs (Fixed).

Ready to work (office) in US Shift.

Free cab and dinner will be provided.