Customer Support Representative

Job Summary:

Seeking an experienced Customer Support Representative who is familiar with order entry and processing procedures in HealthCare domain and can handle incoming calls to answer customer queries.

Role and Responsibilities:

Handles incoming calls from customers regarding orders for products.

Achieves SLA targets and call metrics to ensure high customer satisfaction.
Understands order entry and processing procedures.

Takes full accountability for customer satisfaction with a highly professional personality and demeanor