Customer Support Technician

Customer Support Technician I

[Tennessee Rdg, TN, 37178] |   2024-05-14 12:31:41

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Job Code : StateofTN009

Hello All, 

I hope your doing well.

Role: Customer Support Technician I

Location: Tennessee(On-Site)

Type: C2C/W2

Duration: Long-term

Client: State of Tennessee

Job Description: 

Works under the direction of the Service Desk or Field Services Supervisor to provide

Service Desk support to approximately 4,000 PC and 5,400 telecom users and to install,

test, troubleshoot, and operate personal computers, printers, telephone, and network

components.

Duties and Responsibilities

• Installs, tests, troubleshoots, and operates personal computer, telephone and

network hardware and software components.

• Receives and processes PC and telephone-related calls to the Service Desk,

resolving basic issues via telephone, email, fax, and memo.

• Locates and resolves PC/printer/telephone hardware and software issues using

available tools.

• Ensures that computer and telephone equipment is properly tracked, received, and

relocated out/in for inventory repair.

• Installs, configures, and troubleshoots PC to LAN connectivity in a Windows 7 and

Cisco network environment.

• Installs, configures, and troubleshoots desktop telephone to switch connectivity.

• Utilizes group discussion, publications, and other relevant sources to improve

personal knowledge base and skill set.

• Performs other related duties as assigned or directed.