Customer Support Technician

Responsibilities:
* Providing limited technical assistance to customers (i.e., Part number identification & clarification, model code creation, customer print/drawing reading, BOM assembly creation, etc.)
* Building and maintaining excellent customer relationships
* Responding to all customer inquiries and requests received via incoming phone calls, faxes, e-mails, website, and EDI per customer's time constraint
* Order entry (Manual, website, EDI, AutoOrder), Quotation entry, RMA entry, Credit Memo creation, and Issuing and completing vendor returned goods authorizations
* Purchasing including entering purchase orders on vendor's computer systems (TOPS, PH Connect, Extranet)
* Assisting outside sales personnel with customer requests and quotations, supporting other departments (internal customers), expediting customer orders, liaison between customers and vendors, and participation in efforts to streamline and make departmental processes better
* Maintain professional, pleasant demeanor when working with internal and external customers.

REQUIREMENTS:
* High School diploma and three or more years of related work experience.
* Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine and correspondence reports. Ability to effectively present information in one-on-one and small group situations, specifically to customers and other employees in the organization.
* Knowledge of Microsoft Word, Excel and Outlook. Plus Commerce Center software.
* Must have excellent interpersonal and telephone skills
* Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other employees
* Technically competent and well organized