CX Technical Consulting Engineer

Job Description:
Drives technology design, implementation, execution and/or optimization for customer
projects/accounts.
solutions to accelerate customer outcomes
Assists customers with integration and implementation of tools, systems and service assurance Supports presale activities and translate business requirements into solution design
Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
Creates and delivers customer collateral, portals, documentation and knowledge transfer
Aligns technical deliverables to customer business outcomes
Drives customer technology transitions, influencing solution architectures and services
Complies with and supports company policies and processes and utilizes relevant tools to
effectively and goals
Role Specific Responsibilities:
Works with customers along with appropriate internal and external resources (e.g. Cisco
account teams, partners) on the strategy/deployment/optimization of Cisco services and
solutions
Takes responsibility of task/project implementation for assigned customer engagements
Captures and contributes to new implementation techniques and methodologies utilized in
customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low
Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve complex problems and
compatibility issues
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products
and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital
signatures).
Acts as an initial focal point for problem resolution for assigned customer engagements.
Assures proper and quick resolution of major customer problems across an appropriate range
of technologies.
Scope:
Collaborates with other Consulting Engineers in appropriate technology domains to ensure
optimal use of resources to meet customer needs
Typically interacts with individual contributors, managers, and customers
Provides input to Sales team on technology solutions for customers
Complexity:
Works on moderately complex problems and considers relative value of several alternative
solutions to potential issues before confirming a final decision as to the path forward
Expertise:
Typically requires BSc Computer Science or equivalent plus 3-6 years of relevant work
experience