CyberArk L2 Support Engineer

Responsibilities
§  Diagnose and resolve complex issues with CyberArk and HashiCorp Vault.
§  Provide advanced technical support and guidance to Level 1 support team.
§  Collaborate with product development teams to escalate and resolve critical bugs and issues.
§  Handle critical incidents and ensure timely resolution.
§  Perform root cause analysis and implement preventive measures.
§  Assist in the deployment, configuration, and integration of CyberArk and HashiCorp Vault.
§  Engage with customers to understand their needs and provide tailored solutions.
§  Conduct training and knowledge transfer sessions for clients and internal teams.
§  Create and maintain detailed documentation of issues, resolutions, and best practices.
§  Report on support metrics and provide insights for continuous improvement.

Skills and Qualifications
§  Deep understanding of CyberArk PAS (Privileged Access Security) solutions.
§  Proficiency in HashiCorp Vault, including installation, configuration, and management.
§  Familiarity with security protocols, authentication, and authorization mechanisms.
§  Strong knowledge of scripting and automation (e.g., Python, PowerShell).
§  Several years of experience in IT security, particularly with CyberArk and HashiCorp Vault.
§  Hands-on experience with cloud environments (AWS, Azure, GCP).
§  Strong analytical and troubleshooting skills.
§  Excellent verbal and written communication skills.
§  Ability to explain complex technical issues to non-technical stakeholders.

Certifications
§  CyberArk Defender, Sentry, or Guardian certifications.
§  HashiCorp Certified: Vault Associate or other relevant HashiCorp certifications.