Description

Job Title: CyberArk Sr. Build and Support 

Location: Edison, NJ, Dallas, TX and Alpharetta, GA (Onsite)

Job Type: 6-12+Months

Job Description

" Work on EFTPS Build activities.

" Target System on-boarding

" Single Point of Contact for support services

" Lead the complete operations team on technical front

" Respond to the email's for any advisory task.

" On-call support with the aligned support team member.

" Debugging the issues

" Provide the onsite support for Major/Minor upgrade.

" Perform RCA's

" DR Failover drills

" Define any new policies in the PAM Solution

" Break glass password retrieval

" Update documentation as and when required

" Any new server Account Addition /Deletion for existing types of integrations.

" Adding users in the group and opening of firewall port request.

Troubleshooting Of Operational Issues Like

 

  • Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)
  • End point target server connectivity issue
  • Password change/verification failure on
  • Scheduled task

     

ii. OS (Windows/Unix/Database) level Login accounts

 

  • PAM Daily scheduled backup failure
  • DC to DR data replication failure
  • PAM Email notification related configuration

     

" In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.

To Perform Drills Related To

 

  • DC-DR
  • DR-DC Fall-back
  • Vault Restoration

     

" Business continuity with DR environment

" Manage policies configured in the PAM solution

" Creating new policies

" Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices

Build And Test Framework For

 

  • New Server On-boarding
  • User/ Admin Provisioning process for least privilege usage

     

" Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems

" Target system on-boarding onto EFTPS environment

Reporting & Platform Maintenance

" Response to performance alerts and warnings

" Log monitoring and analysis per instance

" Coordination with other resolver groups per instance

" Trend analysis

" Knowledge Management

" Health Monitoring Check-up

" Continuous Service Improvement

" Impact analysis report as & when required

Reporting

 

  • ITSM Reporting
  • Performance Reporting

     

" Executive Reporting

" Adhoc Reports

Ticket Management

" Incident Management

" Service Request Management

" Problem ticket Management

" Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution
 

Key Skills
Education

ANY GRADUATE

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