CyberArk Sr. – Build and Support / Ops Lead

Following will be CyberArk Sr. Lead responsibilities:
•       Work on EFTPS Build activities.
•       Target System on-boarding
•       Single Point of Contact for support services
•       Lead the complete operations team on technical front
•       Respond to the email’s for any advisory task.
•       On-call support with the aligned support team member.
•       Debugging the issues
•       Provide the onsite support for Major/Minor upgrade.
•       Perform RCA’s
•       DR Failover drills
•       Define any new policies in the PAM Solution
•       Break glass password retrieval
•       Update documentation as and when required
•       Any new server Account Addition /Deletion for existing types of integrations.
•       Adding users in the group and opening of firewall port request.
•       Troubleshooting of operational issues like:
a.      Authentication Failure (LDAP user’s/application Internal users like appuser and gwuser)
b.      End point target server connectivity issue
c.      Password change/verification failure on
i.     Scheduled task
ii.     OS (Windows/Unix/Database) level Login accounts
d.      PAM Daily scheduled backup failure
e.      DC to DR data replication failure
f.        PAM Email notification related configuration
•       In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
•       To perform drills related to:
a.      DC-DR
b.      DR-DC Fall-back
c.      Vault Restoration
•       Business continuity with DR environment
•       Manage policies configured in the PAM solution
•       Creating new policies
Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
Build and test framework for:
New Server On-boarding
User/ Admin Provisioning process for least privilege usage
Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
Target system on-boarding onto EFTPS environment

Reporting & Platform Maintenance:
Response to performance alerts and warnings
Log monitoring and analysis per instance
Coordination with other resolver groups per instance
Trend analysis
Knowledge Management
Health Monitoring Check-up
Continuous Service Improvement
Impact analysis report as & when required
Reporting :
ITSM Reporting
Performance Reporting
Executive Reporting
Adhoc Reports

Ticket Management:
Incident Management
Service Request Management
Problem ticket Management
Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution