Cybersecurity delivery Manager

Job Description:

Previous work experience managing below two or more Cybersecurity delivery engagements

o Anti-virus and anti-spyware

o Audit principles and associated compensating controls

o Cloud Security

o Vulnerability Management

o E-Mail security

· Manage & maintain steady state global delivery operations (Green)

· Manage Operational/delivery issues & escalations

· Ensure continuous communication & coordination with client in the event of issue/ escalation

· Ensure SLA/SLO attainment & process compliance along with high customer satisfaction

· Act as first point of escalation for the day-to-day functioning of delivery operations team Handling escalations- identifying the gap, preparing action plans, and driving towards resolution

· Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desire goal

· Define & maintain governance model, best practices & operating procedures

· Driving & ensuring seamless transition of new service/ customer to operations team (if any)

· Drive/Manage Crisis situation

· Actively participate in Service Operations Meetings, Service Quality Review governance

· Provides leadership & direction to Delivery team in complex problems and creates innovative solutions

· Facilitates Business Continuity for the account during regional/ location outages.

Team Management

· Responsible for Performance Appraisal for direct reports

· Support Delivery Manager to manage team functions viz. resource selection, allocation, availability planning, effort estimation, utilization & attrition management

· Tracking individual and team performance (direct reports)

. Provide periodic feedback and share the action plan to improve productivity, improvement areas

· Advice & coach team members to help them develop their skills and capabilities to best meet their career aspirations and current or future business needs

· Ensuring right and adequate rewards and recognition reaches to high performers in the team

· Focus on personal & professional development and appropriate training & certifications for team members

· Monitor & report quality and productivity and team performance on a daily/weekly basis and continually improve them efficiently and effectively

· Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction

Technical Skills –

· Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5

· Experience on Security tools & Technologies

· Integration of testing mechanisms with industry best practices such as OWASP & NIST

· Good Understanding of IT security policy, procedure, design, and implementation.

Qualification & Experience –

· 10+ years of IT experience with 4+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition.

· Education qualification: Bachelor's degree in Information Technology, Computer Science and/or related areas

· CISM/ CISSP/ Certified Ethical Hacker/ CompTIA CySA+ Certification & knowledge - Must Have

· ITIL V3/4 Foundation/ Expert certification & knowledge – good to have

· Project Management knowledge (PMP/ PRINCE2) – good to have