D365 CE Technical Project Manager

Job Description:

• Help customers define and document processes when there are no processes in place
• Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client’s organizational processes
• Create and lead on functional and solution design and specification documents
• Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
• Lead and deliver internal sessions on best practices and new functionality and features
• Advise customers on best practices for CRM processes and user interface components
• Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain schedule
• Working experience in using Agile best practices/Scrum/Azure Dev Ops.
• Define acceptance criteria and partner with engineering to ensure that features align with requirements
• Drive User Acceptance Testing with key stakeholders
• Provide regular updates to stakeholders on projects
• Partner with business teams to ensure that appropriate change management plans exist for the release of larger features
• Orchestrate planning, communications, testing, and stakeholder management across multiple teams.
• Verify that solutions implemented capture the benefits identified during planning.
• Provide guidance to tier 1 tool support personnel, and assist in the management of internal vendor support team
• Serve as an escalation point during outages or investigations
• Work with leadership to understand broader strategies for technology and ensure that solutions implemented follow best practices and contribute to long term vision for organization.
• Good knowledge in compliances - data, accessibility, UI/UX, Security
• Experience working with Offshore team
• Excellent communication skills.