Description

5 Client Impact assessment (data) and Communication
Proactive readiness for execution of data driven Client Impact assessment and Communication
Design and document the end to end process for managing Client impacts data during an incident
Incident management data analysis and reporting - Hands on execution of tactical solutions to identify, consolidate and manage client impacts data during an incident
White Glove Monitoring for Clients
Profile
Senior folks (P4 in Wells Terms)- 15 + year exp. 10 in Financial institutions; 5-10 in hands on Data, Reporting roles. Wires / payment exp preferred
Data Operations
Master at Excel (ETL, Pivot tables, etc)
Working SME of Alteryx, SQL
Data ETL experts. Hands on. Able to assess and pull data on the fly
Able to assess data impacts and build support manual reporting needs
Experts in end to end data flow, hands on data aggregation from multiple sources
SME in the analysis, design and execution of data and reporting
Stakeholder Management (GTM, Wholesale Operations, Enterprise Resiliency)
24/5 availability when incidents occur
Project Management / Execution
Data perspective, how do we get data from different applications and how do we get it structured?
Get data out of the applications for customer data
SQL
PowerBI
Excel
Write their own macros to go pull data
Alteryx – Python
Incident mgmt. not for reporting role
Could be working on the weekends as well
Financial exp
Payment Exp
Pulling the data and reporting the data from the incident mgmt. team (format structure, not talking much to the data)
Writing the scripts to go get the data
Not building the data pipelines or data lakes
Self-starter
Quick learner
Consulting background
Has experience articulating a Problem and coming up with recommendations
Align with payments transformation
Training
Incident support
Nice to have: Tableau, data skills

Education

Bachelor's degree