Data Center Break-Fix Technician

Job Description:

Skills:

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms,   and architectures, including data center switching platforms.

• Strong working knowledge of routing and switching technologies and protocols.

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems,  tools, and creative problem-solving abilities under pressure.

• Physically troubleshoot various network components in network infrastructure, including routers, switches, console servers, and optical transport equipment.

• Provide onsite network support and expertise for all teams on the local data center and act as a liaison for remote networking teams.

• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.

• Troubleshooting network link, device, and configuration issues, isolating the problem and fixing the problem.

• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.

• Tracking, maintaining, and updating asset inventory of defective and replacement parts.

• Tracing and isolating cables through patch panels.

• Testing and cleaning fiber optic cables and optical interfaces.

• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network

• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.

• Working with cross functional teams, including facilities, cabling, and server teams.

• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.

• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.

• Physical audits of inventory and updating asset inventory database.

• The job requires significant time standing, walking, bending, and lifting. Additional responsibilities

•            Able to provide onsite support after business hours as part of the oncall schedule.

•            Able to travel to various sites as needed.