Data Center Technician

Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Troubleshooting Related Skills

• Great server hardware knowledge with a deep understanding of all component & system type failures
• Proven RCA or Failure analysis history
• Experienced in controlled experiments to determine the root cause.
• Assist in conducting failure analysis on-field issues until the root cause is determined based on:
• Controlled testing of suspect hardware, system, or firmware
• Engagement of internal engineering departments and the customer
• Proactively and reactively support field deployments globally by:
• Maintaining deployment equipment, image, and software
• Learning new products in the production or lab environment
• New Product Introduction training for site leads and technicians in the field.
• Assisting field technicians to resolve known and unknown issues real-time.
• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that client's maintaining customer SLA.
• Utilize Linux and Windows Command-Line to troubleshoot hardware.
• Physical Network Set-Up
• Network troubleshooting of Layer-1, Layer-2, Layer-3
• Making, cleaning, or running cables
• Cable management (labeling, dressing, and unintrusive)
• Assist network admins in setting up switches.
• Confirming connections both visually and virtually
• Cable tracing
• Port map updates
• Communication, Foundational Skills, and Competencies
• Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.
• Daily status updates
• Define, develop, and implement external and internal customer initiatives.
• Proactively support field sustaining activities by
• Developing SOPs, Knowledge articles, & guides
• Conduct training on new issues/resolutions, new technical processes & new tools.
• Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and Client.
• Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.
• Pre and post-work follow-up for projects.

What You’ll Bring:

• 2 - 4+ years of related work experience as a data center technician
• High school diploma
• Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
• Ability to work autonomously and within a local or geographically dispersed team environment.

Preferred:

• 5+ years experience
• CCNA certification
• MCP/MSCE certification
• Scripting experience

o Powershell

o Python

o Bash