Description

Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
•       Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
•       Manage data center infrastructure technology stack end to end – VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
•       Ensure adherence to operational standards and best practices.
•       Drive the major incidents and potential incidents end to end with periodic updates to client stake holders for approvals/recommendations.
•       Lead, mentor, and manage a team of data center operation engineers.
•       Provide guidance and support for professional development and performance improvement.
•       Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
•       Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
•       Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
•       Develop and maintain incident management processes and procedures.
•       Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
•       Ensure that all hardware and software components are up-to-date and functioning optimally.
•       Coordinate with vendors and service providers for maintenance and support activities.
•       Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
•       Conduct capacity planning to support future growth and demand.
•       Implement optimization strategies to enhance performance and reduce operational costs.
•       Ensure data center infrastructure adheres to security policies, standards, and best practices.
•       Implement and maintain security controls to protect data and systems.
•       Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
•       Develop and implement disaster recovery and business continuity plans for data center operations.
•       Ensure regular testing and validation of disaster recovery procedures.
•       Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
•       Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
•       Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
•       Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
•       Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.
•       Generate regular reports on data center performance, incidents, and operational metrics.
•       Ensure documentation is up-to-date and accessible to relevant stakeholders.

Here are some technical responsibilities in detail.
Active Directory and Cloud Services
•       Administer Azure AD, manage security groups, GPO, SSO, and application configurations.
•       Handle public cloud directory services, Oracle IDCS, network/file shares, SCP policies, privileged user management, and service account passwords.
•       Conduct AD audits, schema updates, backup/restore services, and assist with JSOX, FDA, and GQS audits.
•       Manage ticket queues and follow up on aging tickets.
•       End-to-end support for Active Directory Domains (Azure AD, AD security groups, GPO, SSO, application configurations, etc.

IT Environment Monitoring
•       24x7 ITSM queue-based monitoring.
•       Triage and first-level troubleshooting based on alert severity.
•       Incident resolution using Standard Operating Procedures.

Vendor Coordination
•       Coordinate with vendors for infrastructure on public/private Cloud.
•       Provide vendor contact details and escalation matrix.

Citrix Architecture and Optimization
•       Maintain Citrix architecture and seek continuous optimization.
•       Participate in architecture design and planning with the steering committee.
•       Recommend system and end-user performance improvements.
•       Implement approved performance improvements.

Citrix Environment Support
•       Support Citrix environment and integrate with Otsuka-specific technologies.
•       Order, install, update, and maintain Citrix servers and tools.
•       Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances.
•       Manage NetScaler infrastructure and upgrades.

IT Service Continuity and Disaster Recovery (DR) Services
•       Strategy and Policy Definition
•       Coordination and Execution
•       Data Management
•       Testing and Reporting
•       DR Activation and Coordination
•       Review and Enhancement

Onsite and Remote Support
•       Onsite server support, IMAC services, and remote software installation.
•       Decommissioning, proactive evaluation, and datacenter assessment.

Windows Server Management & Projects
•       Administer and monitor Windows servers, including health checks and problem management.
•       Manage local users, groups, shares, and server disk/storage.
•       Handle event logs, vendor coordination, and performance issues.
•       Install and manage IIS, apply security patches, and troubleshoot clusters.
•       Oversee DNS, SCOM, certificate management, migrations, and server deployments.

Linux Server Administration and Projects
•       User Administration - Manage user accounts, environments, and home directories.
•       OS Package Administration - Add/remove OS packages and troubleshoot issues.
•       Storage Management - Create/manage file systems, logical volumes, and clean up disk space.
•       NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers.
•       Network and Security - Configure/manage NTP, DNS, and implement security standards.
•       OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security.
•       High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance.
•       Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers.

DC Power Tools
•       Tool Stack –Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. – Management and Support

Logic Monitor Administration
•       Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring.
•       Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft.
•       Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules.
•       Consultancy and Coordination - Provide consultancy, manage stakeholders, oversee platform support, and monitor infrastructure services.
Moogsoft Administration and Issues
•       Integration and Event Management -Resolve Element Layer Tool integration issues and missing events/alarms at the Moogsoft layer.
•       Ticketing and Situation Formulation - Address ticketing problems with ITSM tools and inconsistencies in situation formulation/Cookbook.
•       Maintenance and Upgrades - Fix maintenance window malfunctions and perform Moogsoft module upgrades.
•       Configuration Management - Manage Moogsoft ReC, Ipe additions/deletions/modifications, and Cookbook enablement/disablement.
•       TeamRooms and API Integration - Create/modify/delete Moogsoft TeamRooms and integrate Moogsoft AI Operations with vendor APIs to automate ticketing.
•       Updates and Enhancements - Manage Moogsoft updates and enhancements.

Storage Backup & Data Management
•       Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs.
•       Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs.
•       Review and approve storage and backup solutions and procedures.
•       Procure and manage data storage infrastructure (SAN, NAS, tape, optical).
•       Provide and manage backup and archival consumables for Otsuka facilities.
•       Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches.
•       Notify Otsuka of any data losses or risks.
•       Perform data and file backups/restores per procedures and SLRs.
•       Manage file transfers, data movement, and input processing for third-party media.
•       Decommission storage and backup environments per policies.
•       Develop and maintain backup schedules, manage backup media, and ensure data retention.
•       Work with third-party vendors to archive data at secure offsite locations.
•       Conduct media testing to ensure data recovery capability and integrity.
•       Test end-to-end system recovery, remediate flaws, and coordinate with vendors.
•       Recover files/data as required, provide recovery updates, and manage data replication to DR sites.

Qualifications we seek in you!
Minimum Qualifications / Skills
•       Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
•       Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role.
•       Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
•       Strong leadership and team management skills, with the ability to motivate and develop a high-performing operations team.
•       In-depth knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.
•       Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
•       Experience with incident and problem management, change management, and capacity planning.
•       Strong understanding of compliance, security, and regulatory requirements related to data center operations.
•       Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
•       Experience in vendor management and contract negotiations.
•       A proactive approach to continuous improvement and innovation in data center operations.

Preferred Qualifications/ Skills
•       Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable.
•       Experience with ITIL or other IT service management frameworks.
•       Familiarity with cloud computing and hybrid data center environments.
•       Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
•       Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.
•       Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.
 

Education

Any Graduate