DataCenter Engineer

Directly support and complete all scheduled data center MACs (Moves/Adds/Changes

Hardware installation MACs, including device labeling, power connectivity and network cable connectivity

Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix

Asset management, auditing and daily work log/ticket tracking

Provide smart-hands assistance as required within specified SLA response times (on-call duties may apply)

Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor

Detailed and thorough documentation and record keeping

Maintain site security protocols, badging requirements and data protection procedures

Ensure all media storage devices (Hard drives, thumb drives, CD/DVDs, etc.) are properly logged, secured and documented to ensure compliance with retention practices

Strong working knowledge with network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and datacenter infrastructure management (DCIM) related tools

Coordinate equipment/material receiving, shipping and RMA processing support as/when required

Provide vendor and security escorts as needed

Physical and Mental Requirements:
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement

Must promote the company culture and mission to all employees, vendors, clients and business partners

2+ years working in data centers, operations or related technical field

General knowledge of server/network equipment and software support configurations

Basic understanding of AC/DC power principles, data center power distribution and data center best practices