DC Engineer

Job Description:

'Backbase Application experience for supporting user interface components and Backbase workflows

'Working from Sun to Thursday in day shifts

Responsibilities:

•First point of contact for technical queries raised via support tickets/requests.

•Provide technical support for the omnichannel mobile and web applications using standard operating procedures.

•Respond to support tickets raised and allocated to L2 team.

•Research, diagnose, troubleshoot, and identify potential solutions on how to resolve issues raised via the support tickets/requests.

•Update relevant documentation and tickets, as required, for each issue resolved