DDI Engineer

Roles & Responsibilities:
The purpose of this role is to provide technical solution support for Network DDI infrastructure.
The emphasis would be on skills like Monitor and ensure high availability of customer's IT infrastructure Perform daily health check and routine scheduled maintenance.
Review system logs and find potential issues. Architect and Build new DNS infrastructure as well as M&D Troubleshoot and take ownership of incident until resolved Complete service requests and execute changes assigned Escalate issues/incidents to next level and follow-up until closure Ensuring that the SLAs are met for all incident, problem, request, and change Participate in root cause investigation. Ensure that configuration backup of all the system/devices is up to date
Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement Generate the various reports required for operations management
Keep tickets up to date as per response SLA in ITSM(SNOW) tool Contribute knowledge articles and update them in a timely manner when required
Simplify and optimize through automation

Technology Knowledge Areas -
·Routing and switching concepts
·Enterprise network architecture knowledge
·DNS/DHCP/IPAM
· Global traffic Management concepts
· F5 LTM and GTM Load balancers
· DNS Bind
· Infoblox

Technology Experience
Hands-on experience in implementation, troubleshooting & administration of DDI devices like Bluecat DNS F5 LTM and GTM expertise is added advantage.
Troubleshooting skills or good knowledge on DDI.
Strong knowledge on NTP, DHCP and IP address management.
Good knowledge of OSI layer model and TCP/IP.
Strong knowledge in Linux Managing and troubleshooting of DNS.
Understanding of any ticket driven process.
Performance Management & Optimization.
Knowledge of monitoring tools and reporting.
Experience working with some or all technologies below:
IPAM DNS/DHCP/NTP