Desk side Engineer

Job Code : EWC - 1348

• Troubleshoot LAN /Connectivity issues with local Laptop/Desktop
• Windows Client-Side Build issue troubleshooting and liaising with SOE (Imaging) engineer
• Assist user with local desktop issues
• Assist user with Printer mapping
• Provide offices, stock space, protected area, and technical rooms within client facility when requested and agreed.
• Provide Security and Physical Access instructions related to the client locations
• Comply with agreed Security and Physical Access instructions provided by the client.
• Always conduct themselves in a business-like and professional manner .
• Be familiar with local client HR practices (such as dress codes) and observe as appropriate.
• Adhere to client policies including to its data privacy, and computing policy and non-disclosure policies.
• Complete On-Site induction process provided by client.
• Coordinate with 3rd Party Providers (e.g. Hardware   maintenance Contractor, network connected printer or multifunction printer Contractor, Telco contractor) to perform On-site work where required
• Provide oversight and guidance for Desktop Client issue and locally installed Apps where required excluding business applications
• Coordinate with Third Party Vendors for service to Assets includes:
• Scheduling service call(s) Arranging/ providing location access (including outside business hours)