Description

 

Technical Requirements

· · Phone support experience necessary.
· · Technical Service desk or technical call center experience is necessary.
· · Disciplined, systematic problem solving skills required.
· · Windows Operating systems
· · Clients: Windows7, Windows Vista, Windows XP, Windows 2000,Windows 8,Windows 10
· · Servers: Windows 2000, Windows 2003, Windows 2008,

· · Knowledge of Active Directory, Exchange 2003/2007
· · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

· · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· · MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· · Internet browsers (e.g. Explorer, Chrome, Firefox),

· · VPN and remote dial-in users
· · Support for laptop, desktops, and printers
· · PDA and blackberry support
· · Others: Adobe Acrobat and other common desktop applications like WinZip, etc 

Key Skills
Education

Any Graduate

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