Deskside Services

support Installations, Moves, Adds, and Changes (IMACs) requirements

provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUCA^ Equipment, Software, and related Services at designated Customer Sites

coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party);

coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance

relate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation

obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis

receive IMAC related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization

communicate with Authorized Users if there is any issue with an IMAC related Service Request and attempt to resolve or escalate same appropriately

coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users

conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location