Deskside Support

JOB DESCRIPTION FOR DESK SIDE SUPPORT

Expert knowledge and experience in supporting desktop computers, networks and servers in a

large scale environment.

Knowledge and experience of ITIL IT best practice for Service Desk Field Service operations

Proven track record in keeping up to date with IT changes, innovations and developments.

Excellent communication and interpersonal skills, coupled with a strong customer based focus.

Responsibilities

On time support for VIP Users over call / mail or in person.

Diagnose and resolve Software and Hardware Incidents

Assist all users with any IT related incident when called upon

Escalating incidents to other support teams when necessary

Install, configure and upgrade various Hardware, Mobile Devices and Software

Level 2 and Level 3 Support (for Service Request fulfilment and Incident Resolution of End User

equipment and End User Software)

Supporting Video Conference set up Requests / Board Meetings for VIP Users.

E2E Desktop Management

Install, upgrade, support and troubleshoot for printers, computer hardware and any other

authorized peripheral equipment

Responsible for the physical movement of PCs and other equipment

Hands on Experience on ticketing tool (ServiceNow)

Asset Database Management

Coordinating with respective Vendors for Hardware / Software Issues

Technical Skills

TCP/IP Awareness

Microsoft Exchange 2010 and 2016

VDI (VMWare)

Windows 7, 8 and 10

O365

Antivirus

Ghost Imaging & Standard Build Configurations

Area Network Technologies: MAN, WAN and LAN

Hardware Configurations (DELL & HP)

Basic Understanding of SCCM

Datacenter exposure (Racking , Cabling and HDD replacements)

Airwatch / MDM

Language

English