Deskside support

Job Title: Apptad - Deskside support with W10 and W8 support experience
Job Location: Pasadena - California - USA
Job Duration: Long-Term

Job Description
8 years of experience in providing Deskside support with W10 and W8 support experience
Flexible to work in any shift Maintain ownership of users issue ensuring that they receive resolution within a reasonable timeframe Softwarenetwork troubleshooting Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Good knowledge on Windows OS Good knowledge on Microsoft office products Requesting and coordinating vendor support Provide initial assessment of urgency and business impact on all support calls Knowledge on remote tools Maintain ownership of users issue ensuring that they receive resolution within a reasonable timeframe Softwarenetwork troubleshooting Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Good knowledge on Windows OS Good knowledge on Microsoft office products Requesting and coordinating vendor support Provide initial assessment of urgency and business impact on all support calls Knowledge on remote tools