Description

  • Requirement : Deskside Support
  • Experience : 3+ Years
  • Type of Hiring : Permanent
  • Location : Helfmann-Park 7, Eschborn - Frankfurt Germany

 

Please note this is Onsite position, candidate has to visit 5 day’s onsite.

 

  • We need Fluent German and English Speaking candidates.

 

JD :

Scope of Services

 

  • Requirements to Onsite Support, incl. VIP Support
  • For Onsite Services, the support shall be included:
  • Warranty Service
  • Software Service
  • Break Fix Service
  • Cost Proposals
  • IMAC
  • Technical Courier
  • Service PC or Mobile device
  • Replacement Unit Stock
  • Additional Resourcing Onsite/Project Delivery
  • Hardware lifecycle management in ServiceNow
  • Printer and in house accessories (screen, desktop etc)
  • Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team.
  • Onsite support shall also include our AV management system on a day to day basis including:
  • Video support,
  • Problems with HDMI cables and presentation (change of HDMI cables),
  • Problems with end users using presentation/sound,
  • Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook),
  • Problems with Touch panels (Almost every time broken PDS cables),
  • Problems with dialling in to a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) &
  • Physical onsite support in the room or if a video system needs RMA or other type of onsite service.
  • Wallboards
  • Problems with HDMI switches,
  • Problems with HDMI cables,
  • Problems with wallboard PC´s and screen configurations,
  • Problems with Meeting room displays (often is the fix a reboot),
  • Problems with Transaction monitor not reloading the Webpage on the attach PC,
  • Identifying defective equipment that need to be replaced. (typical Screen to Screen).

Key Skills
Education

Any Graduate

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