Deskside Support technician

Technical/Functional Skills           

•             5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.

•             Hardware repair of Laptops(HP & Lenovo) and iPads( standard and Air).

•             Assist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM.

•             Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.

•             Experience  on Office 365 application troubleshooting and licensing model

•             Imaging of laptops to the standard image available.

•             Setting the equipment’s (laptops & iPads) as per customer policy.

•             Advanced OS/software troubleshooting that cannot be resolved over the phone.

•             Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.

•             Moderate knowledge of Android operating system, its upgrades and related troubleshooting.

•             Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.

•             Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.