Description

Job Description:

Pay Range $20hr - $24hr

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers.
  • PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices.
  • Hands & feet support for network and server equipment as well as any IT related projects.
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
  • Backing up and restoring user data, settings and associated systems administration activities.
  • Assist Service Desk/ Desktop Support teams for hands and feet coordination efforts.
  • Assist on Incident and Problem management activities.
  • Be available for On-call support on need basis & as business demands.
  • Adhere to ticket response and resolution SLA’s as agreed upon with the customer.
  • Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues.
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds.
  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc).
  • Strong Microsoft Operating System installation and troubleshooting skills.

Experience Based Windows support:

  • Configuration/imaging.
  • Installation environment.
  • General Windows OS troubleshooting.

Hardware Support and Troubleshooting:

  • Troubleshooting hardware issues.
  • Replacing desktop/laptop hardware.
  • Installation of peripheral devices.

Key Skills
Education

Any Graduate

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