Deskside Support Technician

Position: Deskside Support Technician

Location: NYC, NY (Onsite)

Employment: Fulltime

Job Description

Tech Skill: 

• Azure AD Hybrid Env Admin:
  • Access Management,
  • build and register devices to AD.
  • Trouble shooting a. &b. Activities.
• M365 support
  • Basic troubleshooting of office products (Outlook, word, excel, Power point)
  • OneDrive,
  • SharePoint
  • MS Teams
• MDM Intune:
  • Managing devices in Intune
• Laptops
• Smart Phones
• Intune (Windows) Autopilot
  • Building / rebuilding laptops using autopilot policies.
  • Understanding of step-by-step process
• Video Conferencing room support – Logitech, MS teams
  • Logitech rally Kit, Bar support.
  • Microsoft Teams rooms support (MTR)
• Desktop/Laptop Setup
  • Building / rebuilding laptops
  • b. Desk setup (Power /Network)
• Hands & Feet- Server/Data Rooms
  • Patch Panel Network cabling
  • Physical server support
• Service Now user experience
  • Basic knowledge of the tool – Incident, Problem, Change , service request & Asset mgmt. module.

Functional Skills

• ITIL process understanding.
• Financial domain support
• IT Asset and inventory Management
• VIP user support
• Situation and priority management
• Minimum Relevant experience – 3+ years

Soft Skills

• Effective communication and interpersonal skills
• Ability to work under pressure situations.
• Problem solving skills:

Desirable

• COTS Apps support skills
• Certifications: ITIL foundation, MCSE, Azure foundations
• Apple/MAC devices management
• SOP based procurement.
• Trade floor support