Deskside Support Technician

DesktopJob Description:

· Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air). 

· Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans. 

· Experience on Office 365 application troubleshooting and licensing model · Imaging of laptops to the standard image available. 

· Setting the equipment’s (laptops & iPads) as per customer policy. 

· Advanced OS/software troubleshooting that cannot be resolved over the phone. 

· Thorough knowledge of iOS operating system, its upgrades and related troubleshooting. 

· Moderate knowledge of Android operating system, its upgrades and related troubleshooting. 

· Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops. 

· Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.