Deskside Support Technician

Job Description

 

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops (HP & Lenovo) and iPads( standard and Air).
• Imaging of laptops to the standard image available.
• Setting the equipment's (laptops & iPads) as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.