Description

Key Responsibilities:

  • Provide onsite and desk side support services to end users.
  • Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in pressurized environment.
  • Build, configure, and troubleshoot Install “Gold” image on the customer's PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones and Android devices.
  • End-User Data back-up and restoration are required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by CLIENT Tech, support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support, e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required:

  • Individual must have good customer facing skills and be well presented.
  • Demonstrates independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. 
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.


 Technical skills & Experience required:

  • Must have experience of using a call-logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Supporting experience of MACs would be beneficial
  • Knowledge of mobile devices, in particular Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by CLIENT.
  • Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
  • Excellent communication are mandatory in English and Local language

Desired Educational Requirements:

  • Completion of CompTIA certifications – e.g. A+, Network+ etc
  • Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc

Mandatory Skills

Windows 7/10 and related Office applications MACs iPhones, SSCM

Key Skills
Education

Any Graduate

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