Description

  • As 1st and 2nd level support, first point of contact for user problems with hardware and  software, including printer support (on site, remotely, or by phone).
  • Responding to client support requests.
  • Troubleshooting hardware and software issues on laptops, desktops, workstations, etc. and maintaining optimum performance.
  • Address customer requests for installation, configuration, testing, and maintenance of  hardware and software components.
  • Support the root-cause analysis of equipment problems and provide an effective diagnosis.
  • Respond to customer requests via phone and e-mail in a timely and accurate manner. 
  • Installing and upgrading operating systems and computer software. Visiting the client’s desk when needed.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Support the users with how-to issues.
  • Audio, video, and smart hand support.
  • Completing job reports and ordering supplies using client provided tools.

Mandatory Skills

Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains

Key Skills
Education

Any Graduate

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