Desktop Engineer L1

Key Responsibilities:
•    Provide onsite support services to Authorized Users as part of a Service Event
•    Complete Service Events within the agreed Service Levels
•    Support all CLIENT TECH Equipment
•    As directed by CLIENT, assist in troubleshooting other devices
Behavioral skills required:
•    Must have good customer facing skills and be well presented.
•    Demonstrates independent and proactive thinking
•    Builds effective relationships with both with CLIENT and CLIENT TECH
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.  
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
 Technical skills & experience are required:
• Must have experience of using an ITSM system. 
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications. 
• Supporting experience of MACs would be beneficial
•    Knowledge of mobile devices, in particular those running iOS and Android operating systems
•    Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;
•    Ability to replace defective parts.
Desired Educational Requirements:
•    Completion of CompTIA certifications – e.g. A+, Network+, etc.
•    Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE, etc.
Tech Should be fully vaccinated and carry Vaccination card
Steel Toe Boots is mandatory when onsite.
 

Mandatory Skills

Windows 7/10 and related Office applications MACs iPhones, SSCM