Desktop Engineer

Job Description-

L2/L3 desktop support

Excellent analytical & troubleshooting skills

Good knowledge in desktop operating systems and troubleshooting issues.

Experience working on any Helpdesk tool is an added advantage.

Strong communication skills, Good Personality / Present ability

Hardware and Network troubleshooting, OS(MS Platform).

LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications

Audio Visual Devices Setup, Support and troubleshooting

Experience in managing VIP clients

Printer Support and Troubleshooting.

Device Validation

Visual inspection of devices as requested

Serial number validation

Device Inventory capabilities and physical comparison to inventory lists

Basic troubleshooting and repair of IT equipment failures

Power on/power off devices

Relay LCD readouts

Reset Remote Management connection ID's and Passwords

Reseat cables

General Troubleshooting and visual verification to assist remote troubleshooting efforts

Test and troubleshoot problems

Check power connections

Provide feedback on console display (e.g. stop errors, blue screen, etc.)

Assist with disaster recovery activities in the event of a complete system failure

Assist with recovery of data center and equipment related to planned and unplanned power interruptions

Identify and report audible errors and system failures

Install and connect crash cart

Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident

 

• Responsible to independently manage the site location assigned , provide remote support
• Manage end to end life cycle for devices such as Laptop , Desktop , Thin clients , Mobile Devices , IP phones , Printers etc
• Has knowledge to work with tools such as Remote Management , SCCM , Service Now to execute day to day activities
• Execute IMAC and Breakfix activities within SLA's and as per customer satisfaction
• Support data back and transfer activities for user during Breakfix , migration and refresh with utmost care and accuracy
• Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions
• Ensure adherence to the processes defined by NYL and TCS
• Should be flexible to adapt to the TCS work culture
• Is good Team player to work collaboratively with other team members
• Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process , service delivery , technology , customer satisfaction and effort & cost optimization
• Good Customer/Vendor handling skills