Desktop EUC L1

• Participate in daily / weekly stand-up calls or meetings and address delayed / aging issues.
• Participate in day-to-day operations and ensure Service Level agreements Service Level Objectives are met.
• Manage queues of L1, escalate recurring issues to global IT Teams.
• Implement and support solutions to ensure systems and processes align with the Global IT strategy
• Participate in on-going projects and tasks.
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them from occurring in the future.
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide network printers and scanners for network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
• Manage MPS vendor and liaise any them to provide warranty and break/fix support for networked MFPs.
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

Communicate technical information to L1 and on-site EUS teams

Mandatory Skills

Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc