Desktop Manager

Job Description:

• Need excellent skills in service now and PowerBI reporting.
• Strong hands on experience in SLA’s and operations management.
• Strong hands on experience in Incident management and service management.
• Familiarity with ITIL processes and Agile methodologies with strong desk side services background.
• Overseeing the deployment, maintenance, and enhancement of hardware and software support services.
• Supervising a team of IT professionals, ensuring the reliability and security of systems, and implementing best practices.
• Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives.
• Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions.
• Position requires a blend of strategic thinking and hands-on technical proficiency.
• Awareness of industry trends, evaluating and integrating emerging technologies that can drive operational efficiency.
• Strong Adaptability, problem-solving skills, and a proactive approach to IT operations are vital.