Description

L1

Key responsibilities:

  • Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality support and timely response
  • Provide an efficient and effective support service to on site and remote users
  • Load and install preconfigured images on PCs and troubleshoot failures
  • Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
  • Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
  • Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
  • Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).
  • PC equipment moves throughout our main site and off-site locations
  • Basic Active Directory administration (ie add and remove objects)
  • Creating static IP addresses for users and machines
  • Domain and other trust issue support on the client side
  • Manually entering in badge info UniFLOW Printer Server for secure printing and other basic copier support
  • Perform other duties and projects as assigned

Role requirements:

  • Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
  • Proactive and self-motivated approach, able to work independently or with team members
  • Team oriented - able to work in, and contribute to, cross functional teams
  • Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
  • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
  • Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
  • Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date

 

Education and Experience:

  • 2+ years providing end-user technical support preferred
  • A+ Certification preferred
  • Working knowledge of the following technologies:
  • Active Directory
  • Windows XP, 7, and 10
  • Knowledge of anti-virus / anti-malware programs
  • Microsoft Office suite
  • Building / imaging computers
  • Wiring / Cabling
  • Network technologies
  • Installation and support of wide range of peripherals

Key Skills
Education

Any Graduate

Back To Jobs