Desktop Specialist

Job description

Responsibilities: • Respond efficiently and accurately to users who reach out to for support. • Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued. • Learn and utilize support tools and software appropriately. • Sort through user feedback from multiple channels

Qualifications: • Experience providing exceptional customer service via email/written channels. • Strong written communication skills (written fluency in multiple languages is a plus) • Proficiency with computers, CRM software, and strong typing skills • First class time management and decision-making skills