Desktop Support Analyst

Desktop Support Analyst

[Atlanta, GA, 30303] |   2023-10-18 14:44:11

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Job Code : 2023-MY3TECH1365

Job: Desktop Support Analyst

Location: 10 Park Place South SE, Atlanta, GA 30303

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Job Summary:

Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.

Qualifications:

• Associate degree in a related field from an accredited college or university
• OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
• Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Lower-level Help Desk Analyst 1 or position equivalent