Description

Job Description:

  • Under general supervision for a client, the support analyst assists customers with tier-one issues or forwards to second-tier support for issues beyond their subject matter expertise.
  • Works and communicates with state employees, internal customers, and external customers to provide information and services targeted to meet customer expectations.
  • While the intent may be a long-term tenure, this position is subject to annual budget restrictions.
  • The initial contract is through the end of this fiscal year and is anticipated to be renewed on July 1st.

Qualifications:

  • Associate's degree in a related field from an accredited college or university.
  • OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.

Key Skills
Education

Any Graduate

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