Description

Job Responsibilities

 

  • Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Experience with Data Migration and computer swaps.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone. 

     

Experience

 

  • Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
  • One year Windows operations system troubleshooting experience.
  • JURIS or claims management application experience preferred.

Key Skills
Education

Any Graduate

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