Desktop Support

About the job

The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 11 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for imaging workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support, including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the departments overall objectives.
Experience required:
Experience with Windows and Mac operating systems.
Experience with cloud technologies.
Experience doing PC Builds and deployments.
Experience working with a ServiceNow ticketing system.
Previous experience troubleshooting issues with applications.
Ability to troubleshoot and resolve issues within O365 and other apps.
Solid understanding of Azure AD.
Excellent communication skills.
Ability to troubleshoot VPN issues.
Basic Networking experience.
Provides management of domain accounts and group permissions.
Responsible for supporting remote sites around the Airport.
 

Desired Skills and Experience

IT HELPDESK SUPPORT