Desktop Support

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide 
Mid-level analysis and technical support for customers and their networked computers and peripherals

Interface with multiple levels of end users, management, VIPs and local technical staff
Main Responsibilities include:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

To provide infrastructure administration functions

Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangemens

Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

Taking ownership of issues through to resolution on all appropriate requests

Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

Move equipment associated with escalated help desk incidents and service request

Performing asset inventory activities as needed

Trains and orients staff on use of hardware and software

Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity

Works with procurement staff to purchase hardware and software

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Technical Skills

Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

Administration experience of MS Active Directory users & groups, policies and management concepts

Effective communication by Engineer in English and local languages is mandatory

Soft Skills

Desired Experience

Certification Requirements

Education Requirements

Bachelor’s Degree or Equivalent

Terms & Conditions

Company Description

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.