Desktop Support

Description:

Must Have:

Technical/Functional Skills:

• Desktop Imaging/Procurement/Asset inventory/End user device support.
• Shipping/receiving hardware/desktops/laptops.
• Handling VIP users as needed.

Roles & Responsibilities:

•Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

•Help improve end user’s productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilities

•Provide hardware break/fix support and warranty support for current desktop, laptop, tablets, and workstation devices

•Provide operating system and application support to diagnose and resolve unique, non-recurring problems

•Reimage systems as required

•Identifies potential escalations and proactively alerts management as needed.

•Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

•Recommend and/or performs upgrades on systems

•Work with procurement staff to purchase hardware and software

•Complete installation and testing of computers and peripherals within established standards and guidelines

•Provide basic support for mobile devices and printers

•Provide primary support to executive users

•Provide equipment move services

•Ensures configuration and inventory management database entries are complete and accurate

•Provides time / resource estimates for assigned tasks including time tracking activities

•Local travel as may be needed

•Perform other duties as assigned

•Shipping/receiving assets as needed

•Asset Inventory

•Procurement activities, as assigned

•Work with other Infrastructure teams when needed within the location to provide touch support within DC/Server rooms on-site.