Desktop support

Job Details

Experience Required:

 

• Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users and co-workers.
• Strong knowledge on Office 365, and Outlook related issues handling
• Knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity.
• Good experience in customer/partner/technical service related roles
• Windows 10 / 7 skills and troubleshooting experience
• Apple MAC devices skills and troubleshooting experience
• Ensure that all system tests are successfully completed and documented and all problems are resolved.
• Application Packaging and Re-packaging services
• MSIX based application packages for new apps
• Provisioning and De-provisioning
• Autopilot based device Provisioning
  
   

Roles & Responsibilities

 

• Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• Experience creating collections, packages, applications within SCCM
• Should have strong experience in SCCM 2007 & 2012
• Experience in installation of Microsoft System Configuration Manager 2007-2012.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• Experience in deploying, troubleshooting, and managing Windows devices
• Must have excellent competency with SCCM, WSUS and other patching tools.
• Experience in supporting Windows Server 2012, 2016, 2019
  
   

Technical/Functional Skills

 

• System Deployment and Systems Management knowledge.
• Microsoft SCCM preferred.
• JAFM to manage Apple Devices
• Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom