Desktop Support

Job Description Summary

The Technical Administrator will be responsible for providing advanced-level IT desktop support for users and executives at client's Houston headquarters and various satellite office locations. This position is very hands-on and requires self-motivation, strong verbal/written communication skills, strong multi-tasking and prioritization skills, and attention to detail. Responsibilities include desktop/laptop configuration, deployment, troubleshooting, and repairs, Windows operating system and internal/third-party application support.

Essential Duties/Responsibilities

Provide first & second tier desktop support for all end-users

Proactively monitor ticketing systems, ensuring all tickets are updated daily, and all work is fully documented detail

Configure and deploy new desktop and laptop computers using NRG's computer image

Quickly diagnose and resolve hardware issues including computers, printers, and peripherals

Initiate and execute manufacturer warranty requests

Quickly diagnose and resolve issues from a broad range of applications

Set up A/V, teleconferencing and video conferencing equipment for meetings

Perform hardware relocations for desk moves/reshuffles

Coordinate and collaborate effectively with technical teams

Establish and maintain good working relationship with users and associates

Education/Experience: High school diploma. Related IT certifications and/or experience providing general IT desktop support in a corporate environment.

Experience: A minimum of two years of experience providing IT desktop support in a large corporate environment

Additional Knowledge, Skills, And Abilities

Relative IT certifications a plus, but not required.

Proficient with Microsoft Windows 10 Operating System

Microsoft product support experience: Office 2016, Microsoft Visio, Microsoft Project, Internet Explorer, Skype For Business, MS Exchange-based email, etc.

General hardware support, including break/fix experience

Strong oral/written communication required

Strong Listening Skills Required

Professional image and grooming required

Ability to work independently and with little supervision required

Ability to consistently meet individual and team goals

Physical Requirements

Frequent lifting, walking, bending, required to perform duties and responsibilities

Must be able to lift up to 50 lbs.

Working Conditions

Fast-paced office environment with minimal downtime

Overtime and occasional weekend shift as needed

May be required to work at other local work sites as needed