Description

Job Description:

  • Assists client day-to-day functionality and efficiency
  • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location
  • Configures, installs and maintains computer software & Peripheral systems for users
  • Identifies, manage and resolve issues in a timely manner (with in SLA)
  • Responds to customer requests effectively and communicates with them to address issues
  • Should update the user information in an organizational system
  • To update the user access for given IT applications for new and current employees
  • Familiarity on updating the ITSM on incidents and requests. Maintaining the mapping of assets to the end users in ITSM tool
  • Should have extensive knowledge on Windows 10 setup and imaging process
  • LAN, WAN knowledge
  • Troubleshooting networking and connection issues.
  • Providing basic training in computer operation and management.
  • Work with users on their requirements and work with the client on ordering the required equipment’s and coordinate for the delivery
  • New office setup awareness and process from IT prospective

 

Qualifications

  • 3+ Years of experience
  • Windows 10 installation and support
  • Microsoft Office 365 administration

Key Skills
Education

Any Graduate

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