Description

JD

 

• 4 years’ experience supporting EUC devices in IT Infrastructure function

 

• Good experience in troubleshooting desktop/ laptop issues

 

• Experience in supporting Apple Devices

 

• Experience in providing ITIL based support for EUC environment

 

• Good understanding of ITIL processes

 

• Experience working with hardware and software vendors

 

• Experience in providing support to printers, scanners and fax machines

 

• Basic knowledge of VPN, VDI and antivirus technologies

 

• Experience in re-imaging machines

 

• Good skills in patching and software deployment

 

• VIP support experience

 

• Experience in supporting corporate mobile devices

 

• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)

 

• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS

 

• Should have good understanding of user profile management

 

• Proven Customer Service skills

 

• Excellent written and oral communication

Key Skills
Education

Any Graduate

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