Desktop Support Engineer

JD

• 4 years’ experience supporting EUC devices in IT Infrastructure function

• Good experience in troubleshooting desktop/ laptop issues

• Experience in supporting Apple Devices

• Experience in providing ITIL based support for EUC environment

• Good understanding of ITIL processes

• Experience working with hardware and software vendors

• Experience in providing support to printers, scanners and fax machines

• Basic knowledge of VPN, VDI and antivirus technologies

• Experience in re-imaging machines

• Good skills in patching and software deployment

• VIP support experience

• Experience in supporting corporate mobile devices

• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)

• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS

• Should have good understanding of user profile management

• Proven Customer Service skills

• Excellent written and oral communication