Desktop Support Engineer

Escalating technical issues to the relevant parties when needed and following up till the issues are closed

Ensuring all standards and procedures are followed and maintained

Answering queries and resolving issue relating to usage of standard applications and IT services

Providing monthly help desk reports

Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements

Ensuring overall system and server uptime, availability, reliability and security

Liaising with 3rd party vendors, IT providers, etc. for specific requirements

Troubleshooting system/server issues or outages

Ideal Profile
You possess a Degree/Diploma in Computer Science, Engineering or related field

You have at least 4 years experience, ideally within a Helpdesk / Technical Support or System Administrator role

You have excellent communication and interpersonal skills