Desktop Support Engineer

24x7 on call for any case of problems and critical support
Coordinate with the vendor and the Regional Telephony Team to maintain the Telephony platform and ensure 365/24/7 efficient operational state.
Ensure and manage Service Level Agreements (SLAs) definition, compliancy and evolution according to business and user’s needs.
Coordinate on Purchase/Lease/Disposal of IT office equipment or IT assets (laptops, monitor screens, projectors, video-conferencing)
Destruction of un-used official hardware (i.e. Hard-disks, thumb-drives, laptops, etc.)
Support the setup of laptops for new joiners deploying office customized Windows image and assist with IT information management orientation to prevent any security flaws by new employees
Provide IT set up & support for Company’s events and for project work purposes.
Manage of office IT assets (PC & IT equipment) i.e. replacement planning, practice of ordering, storing, tracking, and controlling inventory of IT asset
Support employees if they face difficulties with data back-up processing/extraction/retrieval of information for project work purposes and educate on procedures for resolving or preventing recurrence of a technical problem
Coordination with Infrastructure Team on server maintenance, security issues, patch releases &/or critical IT issues (i.e. carrying out tests and investigations); participates in Regional IT weekly and monthly conference calls
Preparation of User Guide for internal/external system and internal procedures
Prepare monthly reports to update manager on IT support operations
Manage access control system & CCTV of company i.e. upload data of new joiners/run access data & maintenance)
Monitor & upgrade Company’s server and perform maintenance scheduled on computer system and server room to ensure efficient operations.
Carry out assessments to determine the need for changes in PC, hardware/IT equipment to manager i.e. prepare presentation, comparison & recommendation
Provide users accurate information on IT products and services and recommendations to users looking to purchase new equipment or replace existing ones i.e. server/IT equipment at project.
Provide local IT Service Management support