Desktop Support Engineer

Job Description

Desktop Support Technician
103, Morgan Lane, Plainsboro, NJ 08536 (Onsite role)
Full Time Role

Job Description:

• Provide user support and technical assistance for workstations and laptops running Microsoft Windows 10/11 operating systems and MAC OS platforms remotely and desk-side
• Installation of client software like Microsoft Office, Java, various compilers etc.
• Creating Profiles to users for customizing desktop settings
• Create, modify and delete user accounts in Active Directory and on the Exchange server
• Desktop Support/ troubleshooting up to Client Level including Hardware, Software and Networking Problems
• Install, configure and maintain the regular updates of Antivirus/ EDR.
• Install, Configure and Troubleshoot various PC Hardware Components.
• Creating and building Helpdesk knowledgebase
• Performing IT orientations, good knowledge on Auto pilot tools
• Assume responsibility and ensure that computers and printers are ready for use
• A bachelor's degree in computer science, information systems, engineering or a related field with a minimum of 3 years of experience is highly desirable.
• Must have excellent communication skills
• Ability to work with remote teams, ability to work with customers directly, and must be willing to travel to customer locations in US as needed.