Desktop Support Engineer

Job Description:

• Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support.
• Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams.
• Providing desktop/laptop break/fix/maintenance support.
• Providing support to growing mobility platform (iOS, Android and windows-based platforms).
• Technology onboarding deployment and offboarding asset recovery.
• PC and Laptop build.
• Experience working in an ITIL based Service Desk.
• Extensive knowledge and experience with Windows based technologies.
• Hardware platforms including Client laptops & Cisco phones.
• Microsoft technologies such as Active Directory, SCCM and Exchange.